GRI Standard Sustainability Reporting Guidelines

Ajinomoto Group Sustainability Data Book 2019 has been prepared in accordance with the GRI Standards: Core option.

General Standard Disclosures

GRI 102: General Disclosures
102-1 Name of the organization SDB: Back cover
IR: Corporate Data P65
102-2 Activities, brands, products, and services IR: The Ajinomoto Group Now P3-4
CS: About Us > Corporate Data
102-3 Location of headquarters SDB: Back cover
IR: Corporate Data P65
CS: About Us > Corporate Data
102-4 Location of operations IR: Global Network P63-64
CS: About Us > Corporate Data
102-5 Ownership and legal form IR: Corporate Data P65
CS: About Us > Corporate Data
102-6 Markets served IR: The Ajinomoto Group Now P3-4
FR: P4-6
SR: P7
102-7 Scale of the organization IR: The Ajinomoto Group Now P4
IR: Performance Data P60
IR: Corporate Data P65
SR: P2, P84
FR: P1-3
CS: About Us > Corporate Data
CS: Sustainability > Personnel and Labor-Related Data
102-8 Information on employees and other workers CS: Sustainability > Personnel and Labor-Related Data
102-9 Supply chain SDB: Quality assurance across the supply chain P14-17
102-10 Significant changes to the organization and its supply chain SDB: Quality assurance across the supply chain P14
CS: Sustainability > Environmental Data
SR: P173-180
FR: P34-41

The Ajinomoto Group has access to information on major suppliers in Japan, but cannot disclose it as it is confidential.

102-11 Precautionary Principle or approach AGP: TOP

The Ajinomoto Group selects material risks that should be managed across the organization by considering from a holistic viewpoint their respective impacts, probabilities, seriousness, and other factors and take precautionary approach.
The Ajinomoto Group has established and adheres to the Ajinomoto Group Policies (AGP) as foundational/universal principles and as a code of conduct related to its business activities.

102-12 External initiatives SDB: TOPIC P20
SDB: Endorsing the TCFD, Joining the TCFD Consortium P64
CS: IR > Non-Financial(ESG) > Participation in Initiatives
CS: Sustainability > Commitment to the UN Global Copact

Each Ajinomoto Group company participates due to necessity, and Ajinomoto Co., Inc. discloses a list of organizations the Company participates.

102-13 Membership of associations CS: IR > Organization memberships (Japanese)

Each Ajinomoto Group company participates due to necessity, and Ajinomoto Co., Inc. discloses a list of organizations the Company participates.

102-14 Statement from senior decision-maker IR: Opening Message from the President and CEO P7-8
IR: Interview with the President and CEO P15-20
CS: About Us > What the Ajinomoto Group Aims for
CS: IR > Management Strategy > Message to Investors
102-16 Values, principles, standards, and norms of behavior SDB: Our Philosophy P1
SDB: Understanding Shared Value of the Ajinomoto Group and ASV P69
IR: Our Philosophy P1
IR: ASV Overview P10
CS: About Us > What the Ajinomoto Group Aims for
CS: TOP
AGP: TOP
102-18 Governance structure IR: Corporate Governance P48-53
PCG: Chapter 4 P6-8, Chapter 6 P12-13
CGR: P4-9
SR: P46-53
CS: IR > Management Strategy > Corporate Governance / Management
102-40 List of stakeholder groups SDB: List of stakeholders P6
102-41 Collective bargaining agreements SDB: Labor-Management Relations P69
CS: Sustainability > Personnel and Labor-Related Data
102-42 Identifying and selecting stakeholders SDB: List of stakeholders P6

Stakeholders are selected and engaged for collaboration based on their relevance to Group business and the materiality of issues identified.

102-43 Approach to stakeholder engagement SDB: Identification of material issues P4
SDB: List of stakeholders P6
102-44 Key topics and concerns raised SDB: Expectations and recommendations from external stakeholders P7-8
102-45 Entities included in the consolidated financial statements SR: P9-12
FR: P44, P87-88
102-46 Defining report content and topic Boundaries SDB: Editorial Policy P1
SDB: Identification of material issues P4
SDB: Ajinomoto Group materiality P5
102-47 List of material topics SDB: Ajinomoto Group materiality P5
IR: Materiality of the Ajinomoto Group P11-12
CS: Sustainability > Materiality
102-48 Restatements of information N/A
102-49 Changes in reporting SDB: Ajinomoto Group materiality P5
102-50 Reporting period SDB: Period Covered by This Report P1
102-51 Date of most recent report SDB: Back cover
102-52 Reporting cycle SDB: Back cover
102-53 Contact point for questions regarding the report SDB: Back cover
102-54 Claims of reporting in accordance with the GRI Standards This content index
102-55 GRI content index This content index
102-56 External assurance SDB: Material balance P52
CS: Sustainability > Environmental Data

The Ajinomoto Group has not obtained third-party assurance for the report as a whole, but obtained only for a portion of environmental data.

GRI 201: Economic Performance
Management approach disclosures SR: P14-18
AGP: Group Shared Policy on Global Tax
AGP: Group Shared Policy on Fraud and Defalcation Prevention
201-1 Direct economic value generated and distributed IR: Message from the Corporate Vice President in Charge of Finance P21-24
IR: FY2018 Consolidated Performance Review P26-28
SR: P2-4
FR: P1-10
CS: IR > Financial(Highlight)
201-2 Financial implications and other risks and opportunities due to climate change SDB: Identification of Critical Raw Materials P39
SDB: Endorsing the TCFD, Joining the TCFD Consortium P64
SDB: Summary of Scenario Analysis Conducted in Fiscal 2018 P65
IR: Materiality of the Ajinomoto Group P11-12
IR: Response to Climate Change P58
201-3 Defined benefit plan obligations and other retirement plans SR: P132, P182, P188
FR: P64

As defined benefit plans, the Ajinomoto Group has created a corporate pension plan, welfare pension plan, and lump sum retirement benefit plan. Some consolidated subsidiaries have created defined contribution plans in addition to defined benefit plans. Percentage of salary contributed by employee or employer is 19.5%.

201-4 Financial assistance received from government Data not collected.
GRI 202: Market Presence
Management approach disclosures
202-1 Ratios of standard entry level wage by gender compared to local minimum wage Data not collected.
202-2 Proportion of senior management hired from the local community SDB: Diversity Performance in Fiscal 2018 P70
CS: Sustainability > Personnel and Labor-Related Data
GRI 203: Indirect Economic Impacts
Management approach disclosures SDB: Approach (Health and Well-being) P10
203-1 Infrastructure investments and services supported
203-2 Significant indirect economic impacts SDB: Contribution to nutritional issues P18-27
SDB: Contribution to medicine P28-29
SDB: Better product accessibility P31
AGP: 1. Initiatives to Improve Nutrition
GRI 204: Procurement Practices
Management approach disclosures SDB: Sustainable procurement of raw materials P39-43
SDB: Transparent, fair business practices P84
IR: Sustainable Materials Sourcing P57
AGP: 4. Fair and Transparent Transactions
204-1 Proportion of spending on local suppliers
GRI 205: Anti-corruption
Management approach disclosures SDB: Promotion Framework P81
SDB: Prevention of corruption P83
SDB: Transparent, fair business practices P84
205-1 Operations assessed for risks related to corruption No cases
205-2 Communication and training about anti-corruption policies and procedures SDB: Compliance P81-82
SDB: Prevention of corruption P83
SDB: Transparent, fair business practices P84
205-3 Confirmed incidents of corruption and actions taken No cases
GRI 206: Anti-competitive Behavior
Management approach disclosures SDB: Prevention of corruption P83
SDB: Transparent, fair business practices P84
SDB: Appropriate competitive behavior P85
206-1 Legal actions for anti-competitive behavior, anti-trust, and monopoly practices No cases
GRI 301: Materials
Management approach disclosures SDB: Approach (Food Resources) P34
SDB: Resource-saving Fermentation Technologies P36
SDB: Identification of Critical Raw Materials P39
SDB: Environmental Management P62-63
IR: Sustainable Materials Sourcing P57
AGP: 3. Contribution to the Global Environment and Sustainability
AGP: 4. Fair and Transparent Transactions
AGP: Group Shared Policy on Better Mutual Relationship with Animals
301-1 Materials used by weight or volume SDB: Material balance P52
SDB: Sustainability > Environmental Data
301-2 Recycled input materials used SDB: Promoting Use of Sustainable Paper P40

The Ajinomoto Group uses recycled materials for some of its packaging materials and discloses these activities. Other data uncollected.

301-3 Reclaimed products and their packaging materials SDB: Promoting Use of Sustainable Paper P40
SDB: Reduction of waste across product lifecycles P56-59

The Ajinomoto Group uses recycled materials for some of its packaging materials and discloses these activities.

GRI 302: Energy
Management approach disclosures SDB: Approach (Global Sustainability) P50
SDB: Environmental Management P62-63
AGP: 3. Contribution to the Global Environment and Sustainability
302-1 Energy consumption within the organization SDB: Material balance P52
SDB: Reduction of greenhouse gas emissions in the value chain P53-54
CS: Sustainability > Environmental Data
302-2 Energy consumption outside of the organization SDB: Material balance P52
SDB: Initiatives in Transportation P55
CS: Sustainability > Environmental Data
302-3 Energy intensity SDB: Material balance P52
SDB: Medium and Long-term Environmental Targets and Results P53
SDB: Initiatives in Transportation P55
302-4 Reduction of energy consumption SDB: Material balance P52
SDB: Medium and Long-term Environmental Targets and Results P53
SDB: Initiatives in Transportation P55
302-5 Reductions in energy requirements of products and services SDB: Material balance P52
SDB: Reducing Nitrogen Emissions by Livestock with Feed-use Amino Acids P55

The Ajinomoto Group discloses information only on products for which energy consumption can be reduced at time of use.

GRI 303: Water and Effluents
Management approach disclosures SDB: Approach (Global Sustainability) P50
SDB: Environmental Management P62-63
AGP: 3. Contribution to the Global Environment and Sustainability
303-1 Interactions with water as a shared resource SDB: Expanding the Supply of Highly Biodegradable Amino Acid-Based Surfactants P59
SDB: Forest conservation at water sources P61
303-2 Management of water discharge-related impacts Each factory is located in an area considered appropriate within its country/region; none of these areas are categorized as a protected area or area of high biodiversity value. Every factory voluntarily carries out local biodiversity conservation such as by planting vegetation or installing ponds. (Representative example: Tokai Plant, Ajinomoto Co., Inc.)
In addition to the above, each factory discharges water of a quality exceeding the wastewater quality standards set by their local administrative authority, and thus has no impact on the conservation of local biodiversity.
303-3 Water withdrawal SDB: Conservation of water resources in production P60
CS: Sustainability > Environmental Data
303-4 Water discharge SDB: Conservation of water resources in production P60
CS: Sustainability > Environmental Data
303-5 Water consumption SDB: Conservation of water resources in production P60
SDB: Sustainability > Environmental Data
GRI 304: Biodiversity
Management approach disclosures SDB: Approach (Food Resources) P34
SDB: Conservation of ecosystems and biodiversity P44
SDB: Environmental Management P62-63
AGP: 3. Contribution to the Global Environment and Sustainability
304-1 Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas Each factory is located in an area considered appropriate within its country/region; none of these areas are categorized as a protected area or area of high biodiversity value. Every factory voluntarily carries out local biodiversity conservation such as by planting vegetation or installing ponds. (Representative example: Tokai Plant, Ajinomoto Co., Inc.)
304-2 Significant impacts of activities, products, and services on biodiversity Each factory discharges water of a quality exceeding the wastewater quality standards set by their local administrative authority, and thus has no impact on the conservation of local biodiversity.
304-3 Habitats protected or restored Each factory is located in an area considered appropriate within its country/region; none of these areas are categorized as a protected area or area of high biodiversity value. Every factory voluntarily carries out local biodiversity conservation such as by planting vegetation or installing ponds. (Representative example: Tokai Plant, Ajinomoto Co., Inc.)
304-4 IUCN Red List species and national conservation list species with habitats in areas affected by operations Each factory is located in an area considered appropriate within its country/region; none of these areas are categorized as a protected area or area of high biodiversity value. Every factory voluntarily carries out local biodiversity conservation such as by planting vegetation or installing ponds. (Representative example: Tokai Plant, Ajinomoto Co., Inc.)
GRI 305: Emissions
Management approach disclosures SDB: Approach (Global Sustainability) P50-51
SDB: Environmental Management P62-63
AGP: 3. Contribution to the Global Environment and Sustainability
305-1 Direct (Scope 1) GHG emissions SDB: Material balance P52
CS: Sustainability > Environmental Data

The Ajinomoto Group discloses Scope 1 emissions (including base year emissions); these emissions cover only carbon dioxide emissions from manufacturing energy sources. Some of the raw materials used by the Ajinomoto Group are a source of carbon dioxide emissions, which arise from the fermentation of renewable plants, etc., and subsequent wastewater treatment. Due to the renewable nature of these raw materials, these emissions are considered net zero, following the same thinking as biomass combustion.
See 302-1 for standards and information sources used.

305-2 Energy indirect (Scope 2) GHG emissions SDB: Material balance P52
CS: Sustainability > Environmental Data

The Ajinomoto Group discloses Scope 2 emissions (both location and market-based; including base year emissions); these emissions cover only carbon dioxide emissions from manufacturing energy sources.
See 302-1 for standards and information sources used.

305-3 Other indirect (Scope 3) GHG emissions SDB: Material balance P52

The Ajinomoto Group discloses Scope 3 emissions (including base year emissions); these emissions cover only carbon dioxide emissions from manufacturing energy sources. Some of the raw materials used by the Ajinomoto Group are a source of carbon dioxide emissions, which arise from the fermentation of renewable plants, etc., and subsequent wastewater treatment. Due to the renewable nature of these raw materials, these emissions are considered net zero, following the same thinking as biomass combustion.
See 302-1 for standards and information sources used.

305-4 GHG emissions intensity SDB: Material balance P52
SDB: Medium and Long-term Environmental Targets and Results P53
SDB: Management of Fluorocarbons P54

The Ajinomoto Group calculates GHG emissions intensity (Scope 1 and 2) using total production volume as a denominator.

305-5 Reduction of GHG emissions SDB: Medium and Long-term Environmental Targets and Results P53
SDB: Management of Fluorocarbons P54
CS: Sustainability > Environmental Data

The Ajinomoto Group calculates GHG emissions intensity (Scope 1 and 2) using total production volume as a denominator.

305-6 Emissions of ozone-depleting substances (ODS) SDB: Management of Fluorocarbons P54
CS: Sustainability > Environmental Data

The Ajinomoto Group does not disclose emissions of ODS as they are used cyclically in equipment such as freezers. The Group discloses historical changes in the number of freezers it owns that use chlorofluorocarbons and the amount of CFCs it replenishes.

305-7 Nitrogen oxides (NOx) , sulfur oxides (SOx) , and other significant air emissions CS: Sustainability > Environmental Data
GRI 306: Waste
Management approach disclosures SDB: Food loss and waste reduction target P46
SDB: Approach (Global Sustainability) P50-51
SDB: Environmental Management P62-63
IR: Contributing to a Circular Economy P59
AGP: 3. Contribution to the Global Environment and Sustainability
306-2 Waste by type and disposal method SDB: Food loss and waste reduction target P46
SDB: Reduction of waste across product lifecycles P56
CS: Sustainability > Environmental Data
306-3 Significant spills SDB: Response to Environmental Laws and Accidents P63

The Ajinomoto Group does not disclose spill locations and volumes as it is confidential.

306-4 Transport of hazardous waste Not disclosed as it is confidential.
GRI 307: Environmental Compliance
Management approach disclosures SDB: Approach (Food Resources) P34
SDB: Approach (Global Sustainability) P50-51
SDB: Environmental Management P62-63
SDB: Promotion Framework P81
AGP: 3. Contribution to the Global Environment and Sustainability
307-1 Non-compliance with environmental laws and regulations SDB: Response to Environmental Laws and Accidents P63

There were four violations in fiscal 2018.

GRI 308: Supplier Environmental Assessment
Management approach disclosures SDB: Approach (Food Resources) P34
SDB: Supply Chain Management P42
SDB: Approach (Global Sustainability) P50-51
SDB: Environmental Management P62-63
AGP: 4. Fair and Transparent Transactions
308-1 New suppliers that were screened using environmental criteria SDB: Quality assurance across the supply chain P14
AGP: 4. Fair and Transparent Transactions
AGP: Group Shared Policy for Suppliers
AGP: Guidelines for Group Shared Policy for Suppliers

100% of new suppliers are selected based on the Group Shared Policy for Suppliers and the Guidelines for Group Shared Policy for Suppliers, which include environmental criteria.

308-2 Negative environmental impacts in the supply chain and actions taken The Ajinomoto Group does not disclose the number of suppliers covered by its environmental impact assessments.
The Group does not have a business agreement with any supplier that has significant negative impacts.
GRI 401: Employment
Management approach disclosures SDB: Approach (Business Foundation) P67
SDB: Human resource management P68
AGP: 6. Human Resources Training and Ensuring Safety
401-1 New employee hires and employee turnover CS: Sustainability > Personnel and Labor-Related Data

Age data uncollected.

401-2 Benefits provided to full-time employees that are not provided to temporary or part-time employees Not disclosed as it is confidential.
401-3 Parental leave CS: Sustainability > Personnel and Labor-Related Data

Data on number of employees who returned to work during the reporting period are not collected.

GRI 402: Labor/Management Relations
Management approach disclosures SDB: Labor-Management Relations P69
402-1 Minimum notice periods regarding operational changes Specified in labor agreements but not disclosed as it is confidential.
GRI 403: Occupational Health and Safety
Management approach disclosures SDB: Health and Productivity Management P74-75
SDB: Occupational Safety and Health Management P76-77
AGP: 6. Human Resources Training and Ensuring Safety
403-1 Occupational health and safety management system SDB: Occupational Safety and Health Management P76-77
403-2 Occupational health services SDB: Safety and health assessments, audits and inspections P77
403-3 Workers with high incidence or high risk of diseases related to their occupation SDB: Health and Productivity Management P74-75
SDB: Safety and health assessments, audits and inspections P77
403-4 Worker participation, consultation, and communication on occupational health and safety SDB: Labor-Management Relations P69
SDB: Occupational Safety and Health Management P76
403-5 Worker training on occupational health and safety SDB: Employee education P78
403-6 Promotion of worker health SDB: Health and Productivity Management P74-75
403-7 Prevention and mitigation of occupational health and safety impacts directly linked by business relationships SDB: Occupational Safety and Health Activities P77-78
403-8 Workers covered by an occupational health and safety management system Data not collected.
403-9 Work-related injuries SDB: Major accidents/incidents P77
CS: Sustainability > Personnel and Labor-Related Data
403-10 Work-related ill health SDB: Major accidents/incidents P77
CS: Sustainability > Personnel and Labor-Related Data
GRI 404: Training and Education
Management approach disclosures SDB: Approach (Business Foundation) P67
IR: Talent for Realizing ASV P54
AGP: 6. Human Resources Training and Ensuring Safety
404-1 Average hours of training per year per employee SDB: Career development support P73

Data not collected by gender/employee category.

404-2 Programs for upgrading employee skills and transition assistance programs SDB: Career development support P73-74
404-3 Percentage of employees receiving regular performance and career 100% (calculated only for Ajinomoto Co., Inc.)
GRI 405: Diversity and Equal Opportunity
Management approach disclosures SDB: Approach (Business Foundation) P67
SDB: Organizational Culture Innovation to Promote Diversity/ Diversity Promotion Framework P70
IR: Talent for Realizing ASV P54-55
AGP: 6. Human Resources Training and Ensuring Safety
405-1 Diversity of governance bodies and employees SDB: Approach (Business Foundation) P67
SDB: Diversity Performance in Fiscal 2018 P70
IR: Corporate Governance Framework P50-51
PCG: Composition and Diversity of the Board of Directors P6
CS: Sustainability > Personnel and Labor-Related Data
405-2 Ratio of basic salary and remuneration of women to men Ratio of remuneration of women to that of men (calculated only for Ajinomoto Co., Inc.)
Managers: 92.4%
Non-managers: 84%
GRI 406: Non-discrimination
Management approach disclosures SDB: Organizational Culture Innovation to Promote Diversity/ Human Rights Awareness Training of Employees P70
AGP: 5. Approach to Human Rights
AGP: 6. Human Resources Training and Ensuring Safety
406-1 Incidents of discrimination and corrective actions taken SDB: Hotline (Whistleblowing System) P70
SDB: Hotline: Strengthening the Whistleblowing System P82
CS: Sustainability > Personnel and Labor-Related Data
GRI 407: Freedom of Association and Collective Bargaining
Management approach disclosures SDB: Supply Chain Management / Supply Chain Initiatives P42
AGP: 4. Fair and Transparent Transactions
AGP: 5. Approach to Human Rights
407-1 Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk The Ajinomoto Group audits suppliers in accordance with group policies and provides corrective guidance as needed. The details of these activities are confidential and therefore not disclosed.
GRI 408: Child Labor
Management approach disclosures SDB: Human Rights Due Diligence P42
AGP: 4. Fair and Transparent Transactions
408-1 Operations and suppliers at significant risk for incidents of child labor SDB: Human Rights Due Diligence P42
AGP: 4. Fair and Transparent Transactions
AGP: 5. Approach to Human Rights

The Ajinomoto Group respects the rights of children and strongly condemns child labor in all its forms. The Ajinomoto Group is not aware of any cases of child labor within its own operations or its those of its suppliers.

GRI 409: Forced or Compulsory Labor
Management approach disclosures SDB: Human Rights Due Diligence P42
AGP: 4. Fair and Transparent Transactions
409-1 Operations and suppliers at significant risk for incidents of forced or compulsory labor SDB: Human Rights Due Diligence P42
AGP: 4. Fair and Transparent Transactions
AGP: 5. Approach to Human Rights

The Ajinomoto Group strongly condemns forced labor in all its forms. The Ajinomoto Group is not aware of any cases of forced labor within its own operations or its those of its suppliers.

GRI 410: Security Practices
Management approach disclosures N/A
410-1 Security personnel trained in human rights policies or procedures N/A
GRI 411: Rights of Indigenous Peoples
Management approach disclosures SDB: Human Rights Due Diligence P42
411-1 Incidents of violations involving rights of indigenous peoples No cases
GRI 412: Human Rights Assessment
Management approach disclosures SDB: Human Rights Due Diligence P42
AGP: 5. Approach to Human Rights
AGP: Group Shared Policy on Human Rights
412-1 Operations that have been subject to human rights reviews or impact assessments SDB: Human Rights Due Diligence P42
412-2 Employee training on human rights policies or procedures SDB: Human Rights Awareness Training of Employees P70
412-3 Significant investment agreements and contracts that include human rights clauses or that underwent human rights screening Not disclosed as it is confidential.
GRI 413: Local Communities
Management approach disclosures AGP: 7. Working with Local Communities
AGP: Group Shared Policy on Local Community Enhancement
413-1 Operations with local community engagement, impact assessments, and development programs Data not collected.
413-2 Operations with significant actual and potential negative impacts on local communities No cases
GRI 414: Supplier Social Assessment
Management approach disclosures SDB: Quality assurance across the supply chain P14
SDB: Sustainable procurement of raw materials P39
SDB: Supply Chain Management P42
AGP: 4. Fair and Transparent Transactions
AGP: 5. Approach to Human Rights
AGP: Group Shared Policy on Human Rights
414-1 New suppliers that were screened using social criteria SDB: Quality assurance across the supply chain P14
AGP: 4. Fair and Transparent Transactions
AGP: Group Shared Policy for Suppliers
AGP: Guidelines for Group Shared Policy for Suppliers

All new suppliers undergo screening based on social selection criteria in accordance with Group policy.

414-2 Negative social impacts in the supply chain and actions taken SDB: Quality assurance across the supply chain (Production) P15
SDB: Human Rights Due Diligence P42

The Ajinomoto Group audits suppliers in accordance with group policies and provides corrective guidance as needed. This information is confidential and therefore not disclosed.

GRI 415: Public Policy
Management approach disclosures AGP: Group Shared Policy on Political Activities and Political Contributions
415-1 Political contributions Japan: Donated 5 mil. Yen to “Kokumin Seiji Kyokai” (The People's Political Association, the ruling Party's foundation)
GRI 416: Customer Health and Safety
Management approach disclosures SDB: Quality management P11-13
SDB: Quality assurance across the supply chain P14-16
SDB: Livestock Traceability Survey P43
AGP: 2. Provision of Safe, High-Quality Products and Services
416-1 Assessment of the health and safety impacts of product and service categories SDB: Quality assurance across the supply chain P14-15
SDB: Livestock Traceability Survey P43
416-2 Incidents of non-compliance concerning the health and safety impacts of products and services SDB: Initiatives to reduce quality-related claims and incidents P15
GRI 417: Marketing and Labeling
Management approach disclosures SDB: Quality management P11-13
SDB: Quality assurance across the supply chain (Sales / Customer feedback) P16-17
SDB: Appropriate marketing and communications P32
AGP: Group Shared Policy on Package Description
AGP: Group Shared Policy on Marketing Communications
417-1 Requirements for product and service information and labeling SDB: Quality assurance across the supply chain (Sales / Customer feedback) P16-17
SDB: Ajinomoto Group Eco-labels: Aji-na Eco and Hotto-suru Eco P59
CS: Sustainability > Aji-na Eco mark (Japanese only)
417-2 Incidents of non-compliance concerning product and service information and labeling SDB: Initiatives to reduce quality-related claims and incidents P15
417-3 Incidents of non-compliance concerning marketing communications SDB: Appropriate marketing and communications P32
GRI 418: Customer Privacy
Management approach disclosures SDB: Cybersecurity & personal information management P88-89
AGP: Group Shared Policy on Information Security
AGP: Group Shared Policy on Privacy
418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data No cases
GRI 419: Socioeconomic Compliance
Management approach disclosures SDB: Compliance P81
AGP: 11. Establishment and Implementation of Good Governance
419-1 Non-compliance with laws and regulations in the social and economic area No cases